Job Description
Handle room reservations through phone, email, online booking platforms, and walk-in inquiries.
Accurately encode, modify, and cancel reservations in the Property Management System (PMS).
Provide guests with information regarding room rates, promotions, hotel facilities, and services.
Coordinate with the Front Office, Sales, Housekeeping, and other departments to ensure smooth guest arrivals and special requests.
Monitor room inventory and availability to maximize occupancy and revenue.
Verify reservation details, payments, and guest information.
Respond promptly and professionally to guest inquiries and reservation concerns.
Maintain accurate reservation records and ensure compliance with hotel policies and procedures.
Assist in preparing reservation reports and other administrative tasks as required.
Deliver excellent customer service while maintaining professionalism and confidentiality.
Qualifications
Bachelor's degree in Hospitality Management, Tourism, or any related field is preferred.
Previous experience in hotel reservations, front office, guest services, or a similar hospitality role is an advantage.
Experience using hotel Property Management Systems (e.g., Opera or similar PMS) is preferred.
Excellent verbal and written communication skills in English.
Strong customer service, interpersonal, and problem-solving skills.
Highly organized with excellent attention to detail.
Proficient in Microsoft Office applications.
Willing to work on shifting schedules, weekends, and holidays.
About Astoria Hotels and Resorts
Astoria Hotels and Resorts is a proudly Filipino hospitality group known for its distinct blend of contemporary design, thoughtful service, and memorable guest experiences. From city stays in the heart of the metro to serene escapes in the country’s most sought-after destinations, every Astoria property is crafted to feel both inspiring and familiar.
Our portfolio spans key locations in Metro Manila, Boracay, and Palawan, each offering unique spaces for leisure, business, and celebrations. We invest in modern facilities, innovative dining concepts, and curated amenities so that every stay and every event reflects the quality and warmth that define the Astoria brand.
At the core of Astoria are our people. We believe that genuine hospitality begins with a team that is empowered, collaborative, and committed to growth. By joining Astoria Hotels and Resorts, you become part of a dynamic organization that values professionalism, creativity, and the shared goal of delivering exceptional experiences to our guests every single day.